StillpointSupport
A question, a bug or an idea? Write to us; we read every message.
support@stillpointfocus.app
In the app, Settings › Support › Contact support opens an email with your app version and Support ID already filled in, which helps us answer faster.
Common questions
I bought Pro but it isn’t active.
Open Settings › Subscription and tap Restore purchases, signed in with the Apple Account or Google account you bought it with.
How do I cancel my subscription?
Subscriptions are managed by the store. On iPhone: Settings › your name › Subscriptions. On Android: Google Play › Profile › Payments & subscriptions › Subscriptions. Cancel at least 24 hours before the period ends.
How do I move my data to a new phone?
Settings › Your data › Export a backup saves one file with everything. On the new phone, install Stillpoint and use Import a backup. Both are free.
Notifications don’t arrive when a session ends.
Allow notifications for Stillpoint in your phone’s settings. On Android, also allow alarms & reminders, and turn off battery optimization for Stillpoint if your phone stops background apps.
How do I delete my data?
Settings › Your data › Delete all data removes everything from your device. We hold no copy: there is no account.